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Site Administrator - Inmate Calling Solutions - Hampden, MA

Serve as Primary Interface for facility system inquiries
Track and manage inmate inquiries (grievances), complaints and responses
Add and maintain PIN Number Investigations
Assist facility investigative personnel with reporting needs & tasks
Manage paperwork associated with RMAs for spare parts used in system maintenance
Coordinate planned site visits and materials delivery through facility security
Report generation to meet facility requirements
Report generation assistance and limited training to new facility personnel
Provide weekly update of phone system status, repairs made, open items
Repair or replace broken telephone sets
Assist technical support with system troubleshooting
Complete miscellaneous duties as assigned by manager
Job Requirements:
2 years customer service experience.
3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
Superior listening skills.
Strong written and oral communication skills.
Ability to work independently efficiently and effectively to resolve customer concerns or issues.
Ability to manage multiple time sensitive issues.
Ability to adapt easily to a constant changing environment.
Position can require overtime, non-standard schedules and evening or night shifts.
Additional Requirements:
Must pass background, credit, Motor Vehicle Record, and drug checks
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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